TERMS & CONDITIONS OF PRODUCT SALES

Cancellation

You have the right to cancel your Contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the products. To exercise your right to cancel, you must inform us of your decision to cancel this Contract by emailing enquiries@helenelizabeth.co.uk. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired. For hygiene purposes you cannot cancel a Contract for products that have been opened or used.

Effects of cancellation

If you cancel this Contract, we will refund you the cost of the products including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).If you have received the products before you cancel the Contract:

• you shall send back the products without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this Contract to us.
• returning the products will be at your cost and at your risk
• you will be liable for any reduction in value of the products returned to us resulting from your handling of the products other than what is reasonably necessary for you to establish the nature, characteristics and functioning of the products.

If you have cancelled the Contract but we have already processed the products for delivery:

• you must not unpack or open the products when they are delivered by you; and
• you must send the products back to us at your own cost and risk as soon as possible and in any event within 14 days from the date of delivery to you.

We will refund you without undue delay, and no later than:

• 14 days after the day we receive the products back from you in the same condition as they were in when delivered to you; or
• if there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this Contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction.If you do not return the products or do not pay the costs of returning them to us, we shall be entitled to deduct our costs of recovering the products from the amount to be credited to you.

Return Products

If you are not pleased with your purchase for any reason our Returns Policy will apply. To return a product please inform us of your intention to return the product by contacting Helen Elizabeth Beauty on 01926 956426 or email enquiries@helenelizabeth.co.uk when you will be given a returns authorisation number and address to send the item back to. Any product must be returned to us with 30 days of delivery to you. The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition. For hygiene purposes you cannot return products that have been opened or used.

You should return the product at your own cost. You are responsible for ensuring that the product arrives safely to us so we strongly recommend that you return the product by recorded post. We will not be responsible for any loss or damage to products whilst being returned to us. We can arrange collection for you, however, we will deduct our costs from any refund due. Delivery charges paid by you will not be refunded. Products which are given free, as part of an offer, cannot be exchanged or refunded unless the full offer is returned.We reserve the right to charge a restocking fee of 10% of the refund which will be deducted from your refund. 

Our order process allows you to check and amend any errors before submitting your order to us. Please read and check your order carefully at each page of the order process before submitting it.

After you place an order, you will receive an email confirmation from us acknowledging that we have received your order. However, this does not mean that your order has been accepted. We will accept your order when we dispatch your order to you.

The Contract between us will only be formed when we dispatch your order to you.

The email confirmation you receive will contain the key information we must give you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 before a legally binding Contract is made between us. Please check this information as it forms part of our Contract.

If we are not able to dispatch all the products in your order at one time due to operational reasons or shortage of stock, we will dispatch the products in instalments. We will not charge you extra delivery costs for this. Each instalment will constitute a separate Contract governed by these Terms and Conditions.

We reserve the right (in our absolute discretion) to cancel an order for any reason, for example but not limited to, unavailability of products, technical or regulatory reason, you are not allowed to purchase the products, we cannot sell the products to you, you have ordered too many products, there has been a mistake with the pricing or description of the products or if we suspect a breach of these Terms and Conditions. We will inform you of this and we will not process your order.

If you wish to make a complaint please email info@helenelizabeth.co.uk