Product sales terms & conditions

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

How do i return my item?

Please inform us of your intention to return your product by contacting Helen Elizabeth Beauty on 07516 330957  or email enquiries@helenelizabeth.co.uk, and you will be given a returns authorisation number as well as the address to send the item back to. Returned goods will only be accepted when a returns number has been given.

• The product must be returned to us within 30 days of delivery to you.
• The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.
• For hygiene purposes we cannot accept any returns of products that have been opened or used.
• You should return the product at your own cost. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post.

If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return. Please note that if you ordered several items in your order your delivery charge might still apply and will not necessarily be refunded.

To view our terms and conditions please click on the below button.